Frequently Asked Questions
What services are included in long-term rental property management?
Our long-term property management service is designed to give landlords in St. John's and Newfoundland a fully hands-off ownership experience.
From the moment a unit becomes available, we handle professional photography, listing and advertising, tenant inquiries, showings, tenant screening, lease execution, and move-in coordination. Ongoing services include rent collection and disbursement, handling tenant maintenance requests, addressing routine repairs in-house when appropriate, coordinating qualified contractors for specialized work, preparing monthly financial reports, and managing all day-to-day communication with tenants. We manage the property in compliance with the Residential Tenancies Act of Newfoundland and Labrador, protecting owners from legal and regulatory exposure.
How does Soreya screen tenants for long-term rental properties?
Our tenant screening process is designed to identify qualified, low-risk tenants while complying with applicable privacy and human rights legislation. Every applicant then goes through our structured five-step screening process, including a detailed rental application, credit check, employment and income verification, landlord and reference checks, and a background check.
We review all applications against a consistent set of qualifying criteria and present qualified candidates to the property owner with a screening summary before any tenancy is confirmed. Thorough screening upfront significantly reduces the risk of late payments, property damage, and problematic tenancies.
How much notice do I need to give to end my long-term property management agreement?
We structure our agreements to give property owners genuine flexibility. When Soreya places a tenant, a minimum management period of three full calendar months applies following the commencement of the tenant’s lease.
After this minimum management period has been satisfied, the agreement continues on a month-to-month basis. Either party may terminate the agreement by providing thirty (30) days’ written notice to the other party. During the notice period, Soreya will continue managing the property in the normal course to ensure a smooth transition.
What happens if a tenant placed by Soreya leaves before their lease ends?
We stand behind our tenant placement process. If a tenant we place voluntarily exits before completing their original lease term, we reduce our placement fee for the next tenant by 50%.
This guarantee applies to voluntary terminations during the initial lease term — it does not apply to month-to-month renewals or extensions, and standard exclusions apply where early termination is caused by owner-initiated actions or breach of the agreement. This policy reflects our confidence in the quality of our screening and gives landlords meaningful protection against early turnover costs.
How do I switch from self-managing my rental property to hiring Soreya?
Many of our clients come to us after managing their own property for months or years. The transition is simpler than most owners expect. Once the management agreement is signed, we begin by conducting a property assessment, collecting all relevant documents — existing lease, tenant contact information, and any outstanding maintenance items.
If a tenant is already living in the property, we simply transition the management relationship by formally introducing Soreya as the new point of contact for rent payments, maintenance requests, and day-to-day communication. The existing lease remains in place, and the tenancy continues without disruption.
There is no requirement to wait for a lease renewal or for the property to become vacant. In most cases, the transition from self-management to professional management can be completed within a few days of signing the agreement.
How does Soreya handle lease renewals when a tenant's term ends?
We monitor lease end dates for all managed properties and initiate the renewal process well in advance, typically 60 to 90 days before expiry, to avoid last-minute vacancy.
If the owner and tenant both wish to continue, we coordinate the lease renewal, review whether a rent adjustment is appropriate given current market conditions in St. John's, and execute the updated agreement. If the tenant is not renewing, we begin marketing the unit immediately so vacancy periods are minimized. If a new tenant is placed following a non-renewal, the standard tenant placement fee applies. All renewal decisions are made in consultation with the property owner — we never renew or alter lease terms without owner approval.