Frequently Asked Questions
Can I block out dates on my property when I want to use it?
Owner control over availability is a core part of how Soreya operates. You can block personal use dates at any time directly through your owner portal, or send us a quick message, and we will handle it for you. We recommend marking personal use dates as early as possible to avoid conflicts with existing guest reservations. If a date is already booked, we will attempt to rework the schedule, though in most cases, confirmed guest bookings cannot be cancelled without platform penalties. Your property is always yours first.
Does Soreya offer direct booking options outside of Airbnb?
Our direct booking website, Briisa, is a dedicated vacation rental platform for properties in St. John’s and across Newfoundland and Labrador. When a guest books directly through briisa.ca rather than through Airbnb, VRBO, or Booking.com, there are no third-party platform commissions deducted from the reservation. This can increase the owner's net payout by up to 10% per booking compared to OTA reservations.
We actively market Briisa across social media and search channels to drive direct bookings alongside our listings on Airbnb, VRBO, and Booking.com. Properties managed by Soreya are automatically listed on all relevant platforms, giving owners maximum exposure and booking volume.
What insurance and damage protection does Soreya provide for my property?
Soreya clients benefit from supplemental guest damage protection coverage on every reservation, regardless of which platform the booking comes through. We offer two tiers of protection depending on the property and coverage selected.
Our Essential Protection covers guest-caused damage from $750 up to $75,000 per incident. Our Premium Protection covers guest-caused damage from $750 up to $1.5 million per incident. This coverage protects against guest damage to furniture, appliances, flooring, walls, party damage from unapproved parties, and more. If damage occurs, we follow a structured escalation process: the responsible guest is held liable first, platform protection programs are applied where eligible, and our supplemental damage protection coverage is activated as needed. This layered approach ensures your property has multiple lines of defence on every booking.
Does Soreya screen guests before accepting bookings?
Our baseline guest screening operates on two levels. First, booking platforms such as Airbnb and other OTAs carry out their own identity verification workflows as part of the reservation process. On top of that, Soreya conducts independent email and phone validation and automated risk signal analysis on every booking.
For property owners who prefer an additional layer of security, we offer an optional enhanced ID verification service: guests receive a secure portal link, upload government-issued ID, complete a live selfie check, and the system cross-references identity before the booking is confirmed. This add-on is available at an additional 1.5% management fee, and is recommended for higher-value properties or owners who want maximum screening rigour.
What does Soreya do to maximize my short-term rental revenue?
Revenue optimization is at the core of what we do. We use industry-leading dynamic pricing software that continuously adjusts your nightly rates based on local demand, seasonal trends, day-of-week patterns, local events, and competitor pricing.
We also list your property across all major platforms, including Airbnb, VRBO, Booking.com, Google Rentals, Whimstay, Hopper, and drive additional direct bookings through our Briisa platform, which generates commission-free bookings and increases owner net income. Each platform listing is professionally written, optimized for search visibility within the platform, and supported by professional photography. We monitor performance across all channels and adjust pricing and availability in real time.
How does Soreya handle quality control between guest bookings?
Quality assurance is built into every guest turnover. Our cleaning teams follow a comprehensive property reset checklist covering all rooms, linens, restocking, and visual inspection for damage.
At each visit, the team records a full walkthrough video on arrival and again after the reset is complete. Close-up photos of any damage, wear, or irregularities are captured and sent directly to management for review.
This documentation system creates a clear record of property condition between every single booking, enabling fast identification of damage and accountability across all parties. Any issues flagged during a turnover are addressed immediately.