Frequently Asked Questions

Not at all. If you've been self-managing your Airbnb listing and have built up reviews, ratings, or Superhost status, you don't need to start from scratch. As long as your account is a standard Airbnb Pro account (not a co-host account), we connect it directly to our management software.

Once connected, all bookings continue to flow through your existing Airbnb account exactly as they always have. Your reviews, history, and standing with Airbnb stay fully intact. The only thing that changes is that we handle the day-to-day management behind the scenes.

Our direct booking website, Briisa, is a dedicated vacation rental platform for properties in St. John's and across Newfoundland and Labrador. When a guest books directly through briisa.ca rather than through Airbnb, VRBO, or Booking.com, there are no third-party platform commissions deducted from the reservation. This can increase the owner's net payout by up to 10% per booking compared to OTA reservations.

We actively market Briisa across social media and search channels to drive direct bookings alongside our listings on Airbnb, VRBO, and Booking.com. Properties managed by Soreya are automatically listed on all relevant platforms, giving owners maximum exposure and booking volume.

Revenue optimization is at the core of what we do. We use industry-leading dynamic pricing software that continuously adjusts your nightly rates based on local demand, seasonal trends, day-of-week patterns, local events, and competitor pricing.

We also list your property across all major platforms, including Airbnb, VRBO, Booking.com, Google Rentals, Whimstay, and Hopper, and drive additional direct bookings through our Briisa platform, which generates commission-free bookings and increases owner net income. Each platform listing is professionally written, optimized for search visibility, and supported by professional photography. We monitor performance across all channels and adjust pricing and availability in real time.

Soreya clients benefit from supplemental guest damage protection coverage on every reservation, regardless of which platform the booking comes through. We offer two tiers of protection depending on the property and coverage selected: Essential Protection covers guest-caused damage from $750 up to $75,000 per incident, and Premium Protection covers guest-caused damage from $750 up to $1.5 million per incident.

This coverage protects against guest damage to furniture, appliances, flooring, walls, and party damage from unapproved parties, among other things. If damage occurs, we follow a structured escalation process: the responsible guest is held liable first, platform protection programs are applied where eligible, and our supplemental damage protection coverage is activated as needed — giving your property multiple lines of defence on every booking.

Our baseline guest screening operates on two levels. First, booking platforms such as Airbnb and other OTAs carry out their own identity verification workflows as part of the reservation process. On top of that, Soreya conducts independent email and phone validation and automated risk signal analysis on every booking.

For owners who prefer an additional layer of security, we offer an optional enhanced ID verification service: guests receive a secure portal link, upload government-issued ID, complete a live selfie check, and the system cross-references identity before the booking is confirmed. This add-on is available at an additional 1.5% management fee, and is recommended for higher-value properties or owners who want maximum screening rigour.

Quality assurance is built into every guest turnover. Our cleaning teams follow a comprehensive property reset checklist covering all rooms, linens, restocking, and visual inspection for damage.

At each visit, the team records a full walkthrough video on arrival and again after the reset is complete, with close-up photos of any damage, wear, or irregularities sent directly to management for review. This documentation system creates a clear record of property condition between every single booking, enabling fast identification of damage and accountability across all parties. Any issues flagged during a turnover are addressed immediately.

Owner control over availability is a core part of how Soreya operates. You can block personal use dates at any time directly through your owner portal, or send us a quick message and we will handle it for you. We recommend marking personal use dates as early as possible to avoid conflicts with existing guest reservations.

If a date is already booked, we will attempt to rework the schedule, though in most cases confirmed guest bookings cannot be cancelled without platform penalties. Your property is always yours first.