Frequently Asked Questions

Soreya Flex serves short-term rentals anywhere in Newfoundland. Our key markets include Trinity Bay, Bonavista, the Eastport Peninsula, Terra Nova, Twillingate, Fogo Island, the Bay of Exploits and Corner Brook. Soreya Flex is also available in St. John's and the surrounding areas, where we offer full-service, in-person management too.

Owners of whole homes, cottages and cabins in Newfoundland's popular travel areas. If you already host, we connect your existing Airbnb listing and run it from your own account. If you are just getting started, we guide you through every step of the setup.

Reach out through our contact form, by email or by phone. We will prepare a free revenue estimate for your property, then book a call to walk you through Soreya Flex: what we manage, what stays with you, and any questions you have.

Your listing needs listing-ready photos: bright, level, well composed and edited. If yours meet that standard, we use them. If not, we connect you with a trusted photographer and give you our photo prep guide.

Yes. Every short-term rental in Newfoundland and Labrador must be registered with the province. We handle the registration and submit your monthly occupancy reports.

You need a home insurance policy that covers short-term rental stays.

Soreya Flex charges 12.5% of gross rental income, including the cleaning fee and all other guest fees, plus HST. There is no monthly minimum and no fee on nights that are not booked. Nothing is charged at signing.

Depending on your property, possibly. The most common are a smart lock and professional photos.

Our fee applies only to what the guest actually pays. A full refund means no fee. After a partial refund, the fee applies only to the amount you keep.

Airbnb pays you directly, the day after check-in. Payments from Vrbo, Booking.com, Expedia, Hopper, Whimstay and direct bookings come to us and are held for you. Your statement arrives on or before the 10th of each month. If we collected more than our fee, we pay you the balance by direct deposit by the 10th. If not, you receive an invoice for our fee and HST.

Airbnb stays are covered by Airbnb AirCover, and bookings on every other platform carry a $250 damage deposit. Your home insurance may add another layer. For extra peace of mind, you can add our optional damage protection to every reservation: Standard at $22 covers $750 to $75,000, and Plus at $26 covers $750 to $1.5 million. Prices are plus HST.

Yes. You remain the account holder and Airbnb pays you directly. Your listing, photos, description and every review stay in your name. We join as co-host and you set us as primary host, so guests contact us.

We do. Soreya Flex sets your rates every day with dynamic pricing and reviews them weekly, following local events, seasons, day of the week, booking lead time and what comparable homes nearby charge. We also set a minimum nightly rate for your home, so it is never priced below its value.

Yes, 1 or 2 nights, depending on what works for you and your cleaner. A common setup is a 2-night minimum, with a single open night between two bookings opened to 1-night stays. If your cleaner cannot turn the home around on checkout day, we can block the following night.

Yes. Block dates for your own stays in your owner portal, or simply send us a message and we will block them for you.

There is no minimum term. Give us 30 days' notice, and our fee applies to stays in that window. Airbnb bookings after you leave stay with you and carry no fee. Bookings on our other channels that check in after you leave still go ahead, and our fee applies to them. We then disconnect our system from your Airbnb account, and you keep your reviews, ratings and account history.

No. We handle all guest communication, so every guest has one consistent point of contact. Guest messages are answered from 8 am to 10 pm, and guests can call us 24/7 for anything urgent.

Yes. Every booking on every platform is screened automatically, with nothing for the guest to fill in. We check the guest against a watchlist of guests who have caused damage and refused to pay, and confirm their email and phone number are real, not disposable.

You and your team. You hire, pay and schedule your cleaner, and we share our cleaning checklists so every stay is guest-ready. You also name a Local Contact: an adult you trust who lives within about an hour of the home. If you live within an hour, you can be your own Local Contact.

Guests can reach us 24/7. We follow your emergency instructions and contact your Local Contact or you. Depending on the emergency, we also call emergency services, such as the fire department or paramedics, to the property.

Yes. Your calendar closes for the off-season and stays connected, so guests can book next season early.

No. Parties are not allowed at any property we manage.

Never inside the home. Outdoor cameras are allowed at entrances and parking areas only, and must be disclosed to guests.